FAQ

General Questions

Where is the boutique located?
We are an online boutique only.  We are a small business that's only three years old, located in Pittsburgh, PA.  We do pop up shops in the local area.  We promote the pop up events on our Facebook.

How do I contact you?
By email at heather@shopbackeast.com or our social media channels (Instagram and/or Facebook messenger.  

HELP! The website is not allowing me to select my size!
Please contact us immediately so we can assist you.

Do I need to create an account to shop at Back East Boutique?
Nope!

How long does it take to fulfill my order?
We move as fast as possible (average 24-hours)!  Please allow 2-3 business days for your order to be fulfilled.  Don't forget, we are home on the weekends enjoying time with family and friends!  After fulfillment, it takes approximately 2-3 days to ship from store to customer. 

I'm a model - how do I get in contact with you?
Write to us heather@shopbackeast.com or any of our social media pages (don't forget to include photos!)

Do you have any store locations?
No, but we working on our 2021 popup shop schedule and will share in April.

I bought something from your popup shop, can I exchange?
Sorry, all sales are final.

Purchases

How secure is your checkout process?
We use SSL certificates on our storefront with 256-bit encryption.

My purchase is a gift, can you make sure not to include the invoice?
Yes, simply fill out the note while checking out!  We will even hand write something special for the occasion.

What forms of payment do you accept?
We accept all major credit cards, as well as Paypal. 

How do I use my Back East Promo Code?
Simple!  Upon checkout type in your code above total.

How do I cancel my order?
Oh no! Write to us as soon as possible at heather@shopbackeast.com.  Once your item has shipped, we can no longer cancel or refund an order.  

Do you offer Back East discounts?
Yes.  We promote all offer discounts online and through our social media channels. 

Shipping

Do you offer international shipping?
Currently, we only ship to Australia, Canada, France and New Zealand.

Do you offer free shipping?
Yes, spend over $49.00 and your purchase ships free domestically!

Will I receive a tracking number for my shipment?
Absolutely!  Be on the lookout for a confirmation shipment email.

How long after I place an order will it be shipped?
Shipments range from 1-3 business days (although 95% of our orders ship within 24 hours).  If you would like a delivery confirmation email (when it arrives) - please let us know!

I live in PIttsburgh, do I still need to pay for shipping?
Nope, we are happy to hand deliver your items within a 10 mile radius.  Use code "LOCAL" at checkout for free delivery.  Just email us if you have any questions - heather@shopbackeast.com 

Returns

Do you offer free returns?
You must be within the 7 days - please review our return policy page.

Do you offer exchanges?
We do not process online exchanges at this time.

Can I return or exchange items that were purchased on sale or during a Popup Event?
All sale items are final and cannot be returned.  Please view our return policy page for a full list of exclusions.

Where can I read more about your return policy?
Please visit our return policy page.

Gift Cards

Do gift cards expire?
No - they live on forever!  Sort of like McDonalds Happy Meals.

How will I receive my gift card?
All gift cards are sent via email to the person who made the purchase. 

Search our store