Returns

Online shopping made easy! 

Free & Easy Returns

When your package is delivered, you have 7 days to return your order free of charge. Contact us for a free shipping label!  If you mail your package out after the 7th day using our label, $7.00 will be deducted from your refund.

Returns After 7 Days

You can return an item up to 14 days from receipt. Shipping will be at your own cost. We cannot accept returns after 14 days of the delivery date on your package.

Fill out the Return Policy Form that was delivered with your package and include it with your return.

Exchanges

Purchases can be exchanged in-store only within 14 days from receipt.
We do not process online exchanges at this time.

Holiday Exchanges

Online holiday purchases made between 11/29/17 and 12/25/17 can be exchanged through 1/15/18.

You Should Know...

• Our offices are open from 9am-5pm EST M-F. 
• At this time we do not process online exchanges (except for Holiday Exchanges)
• Original shipping is not refundable
• Damaged items must be reported within 3 days upon receiving
• Returns must be received unworn, unwashed and in new condition with tags
• Items of 20% off or more are considered FINAL SALE

Several items are exempt from being returned including:
• Gift Cards
• Final Sale Items
• Popup-Shop Items
• Clearance Items
• Jewelry
• Items Returned after 14 days

Refunds

When we have received your return, we will send you an email to notify you that it is in the return process.  This process takes between 2-5 business days.  We will send you an email confirmation when your return has been processed.  All refunds will be issued to the original method of payment.  

There are no partial refunds.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at office@shopbackeast.com

Refused or Undeliverable Packages

Refused or Undeliverable packages are subject to a $7 return shipping fee.  If you would like to request a reship of your package the new shipping cost will be determined based on the method you choose.

Thank you for shopping with Back East Boutique!

For any questions, concerns or comments please email us at office@shopbackeast.com or live chat with us M-F!

You can also call or text us at 443.880.6765

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